According to the proof of delivery, it says "customer encountered and delivered," but I have not received anything. What can I do?

If your order shows as "delivered", but you have not received anything, we can first recommend to check in with your neighbours if they have, perhaps, accepted the parcel for you.

However, if you're unable to retrieve the order, please reach out to our Sales Order Management Team. We will open a shipping investigation with the required shipping partner and provide you with a satisfying solution.