Submit a request – Fanatec Support

Select the reason you are contacting us today:

Your email address

Date of Purchase (optional)

Subject:

Please enter the details of your request.

Product Category

Accessories(optional)

Bundles(optional)

Cockpits/Mounting Products

Pedals

Racing Wheels

Racing Wheels / Direct Drive Bases(optional)

Ready2Race Bundles

Shifters/Other Products

Spare Parts

Steering Wheels

Wheel Bases

First name/Last name

Address Line 1

To fully resolve your case, we might need to send you a spare part or a warranty replacement. Please provide your mailing address and phone number below so we can assist you quickly if needed. Be sure to double-check your address for accuracy. Note that Corsair cannot ship to P.O. Boxes or APO/FPO addresses.

Address Line 2 (optional)

Address Line 3 (optional)

City/Town

Postcode/ZIP

Location / Region / Country

If your region or country is not listed, please select 'Other'.

Country (2-character code)(optional)

State/Province (USA, Canada)

State/Territory

State/Province/Prefecture

For the US and Canada, enter the two letter abbreviation. For the UK, please leave this field empty.

Phone

Only enter numbers, without spaces, hyphens, parentheses, or extensions.

Order Number (for Corsair web orders) (optional)

Part Number

Please enter the Part Number of your product so that we can better assist you.

Serial Number

Enter your product's serial number, and upload a photo of the serial number label using the attachment function below. Missing serial numbers will delay processing of warranty exchange.

What platform do you run, or plan to run with your Fanatec products?

Playstation Version(optional)

Windows Version(optional)

Xbox Version(optional)

Firmware(optional)

What is the driver version of the Fanatec software?(optional)

Can you reproduce the error using the Fanatec wheel property page? (optional)

Please note: If you understand the problem in the Fanatec wheel property page, it will speed up the process significantly if you can provide us with a video of the issue.

Setup Description (optional)

Please describe your setup (i.e. the hardware you use, including products from other manufacturers).

Order Number

Please enter your Fanatec.com order number so we can better assist you. If you purchased your gear elsewhere, please enter the name of the reseller you purchased it from.

Attachments(optional)

Add file or drop files here

EMAIL US

To reach the appropriate team for your inquiry, please click on one of the following departments below.

CUSTOMER SERVICE

For orders, tracking numbers, returns, refunds, cancellations, discounts, spare parts, or shipping.

TECHNICAL SUPPORT

TECHNICAL SUPPORT	I need technical support for a racing or steering wheel, wheelbase, shifter, pedal, or Cockpit.
PRE-SALES CONSULTATION	Looking to purchase a Fanatec setup but not sure where to start? We will be happy to provide you with competent advice that addresses your specific needs.

FEEDBACK & SUGGESTIONS

You've got feedback on your experience with Fanatec? We'd love to hear from you!

Tell us about the issue you are experiencing.

Standard RMA You return the defective product first, then we send the replacement.

Advanced RMA We send the replacement product first. This requires pre-payment via credit card, which is refunded after we receive the defective product back from you.

If you purchased an extended warranty from Corsair, please indicate so above.

- Do not use this form to request troubleshooting assistance, as it is processed automatically. Please go back and select the appropriate contact reason. If your order from Corsair.com arrived damaged, please go to the Corsair Returns Center to file a claim.

Please enter the part number of your product so that we can better assist you. The part number is required for any warranty exchange. Corsair part numbers begin with C, Elgato with 2. For help locating your part number, click here.

Double-check the address, as we will ship the replacement product there automatically. Corsair cannot deliver to P.O. boxes, military base or APO addresses.

Enter your product's serial number. For help locating your serial number, click here.

For warranty exchanges, upload a photo of the product label that contains the serial number, using the attachment function below. Missing serial numbers will delay processing of warranty exchange.

By continuing to contact Corsair Customer Support, I accept Corsair's Terms of Use and I confirm that I am 16 years of age or older.

Please use the button below to attach two files:

A purchase receipt that shows the purchase date (PDF preferred.)
A clear picture of the defective product's part number and serial number. For help locating the sticker on the product that contains the information, please click here.
Replacement tickets that do not contain both files may encounter delayed processing of up to 72 hours.

The keyboard part number (P/N) and serial number (S/N) are found on the sticker on the bottom of the keyboard, above the barcode. The part number begins with CH-.

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EMAIL US