The steering wheel is not being detected by the wheel base

In order to cross out an issue on the hardware side, we recommend performing the following:
 
Inspect the pins at the back of the steering wheel and check for any broken or missing ones. 
 
You may notice that one of the pins is shorter.
 
However, this is normal and by design. 
 
If the pins are fine, please proceed with the next steps.
 
Inspect the screws located in and around the connection pins of the steering wheel, and make sure all of the screws are hand-tightened.
 
To do so, you will need two Allen keys: a 3 mm and a 2 mm for the center screw. 
 
The picture below shows the screws in question, along with the maximum torque that should be applied to the screws.

 
On the software side, we recommend the following:
 
Check for any pending Windows updates. 
 
These should also be performed if available.
 
Make sure to have connected your wheel base directly to a Windows PC via a USB connection cable. 
 
Do not use a USB hub or a USB extension cable in order to prevent any issues. 
 
We always recommend plugging the device directly to one of the USB ports located on your PC's motherboard.
 
Make sure to have any antivirus program(s) disabled.
 
You can install the latest Fanatec app version by following the link below:
 
→ https://FANATEC.com/eu-en/driver 
 
Open the Firmware Update Manager by clicking on the update tab in the app and perform all of the available firmware updates.
 
Once you have performed the steps listed above, open the app again and verify the proper functionality of your device(s). 
 
We also suggest double-checking in game.

If the issue persists, we recommend that you submit a ticket to our technical support team for further assistance.

Note: This troubleshooting article applies to all steering wheels.