Fanatec Consumer Guarantee
Effective June 3, 2025
Corsair GmbH provides consumers with a limited warranty that all Fanatec branded products (“Products”/”Product”) purchased directly from Corsair GmbH or its authorized retailers/resellers are free from defects in material and workmanship under normal use for a period of three (3) years from the original date of retail purchase (“Warranty Period”).
This limited warranty does not replace the consumer's statutory rights under applicable consumer protection laws or regulations in the country of purchase or, if different, the consumer’s country of residence. The limited warranty provided herein are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. In addition to the above, in :
- European Union, Switzerland and Norway — This limited warranty is a voluntary manufacturer warranty independent of and in addition to the consumer’s rights under applicable consumer protection laws.
- Australia – Australian Consumer Law Notice — Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Remedies
- If the Product is not operating in accordance with its published technical specification, in accordance with the limited warranty terms set out herein, at the sole discretion of Corsair GmbH, the Product will be replaced for free or replaced with a product of an equivalent item of similar function and value, including a successor model if the original is unavailable. Equivalency shall be determined at the sole discretion of Corsair GmbH.
- Any replaced Product will be warranted for the remainder of the original warranty period or 30 days whichever is greater, or the period of time required by local statute.
- Warranty coverage applies to individual Products within a bundle. In the event of a Product failure, only the defective Product will be eligible for repair or replacement. Full bundle replacement is excluded.
- This limited warranty excludes counterfeit Products as solely determined by Corsair GmbH. Any Product identified as counterfeit will not be returned and may be reported to the relevant authorities for investigation. Except where prohibited by law, all implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. In jurisdictions where implied warranties cannot be excluded or limited, such warranties are limited to the duration of the Warranty Period.
Exclusions
This limited warranty does not cover: (a) damage resulting from misuse, abuse, neglect, improper installation, or unauthorized modifications; (b) cosmetic imperfections such as scratches, dents, or discoloration that do not affect functionality; (c) normal wear and tear or consumable components, including batteries or cables, unless failure results from a defect in materials or workmanship; (d) damage caused by third-party products or accessories not approved by Corsair GmbH ; (e) Products with altered, removed, or unreadable serial numbers; or (f) service performed by anyone not authorized by Corsair GmbH.
Returns
Customers may return Products purchased directly from Corsair GmbH within thirty (30) calendar days in accordance with the Return Policy. To initiate a product return, please go to https://returns.fanatec.com
A note for Canadian consumers in Québec
Disclosure Regarding Availability of Spare Parts, Repair Services and Maintenance Information
Corsair Memory, Inc. (“Corsair”) is providing this statement to meet the disclosure obligations of Quebec’s Consumer Protection Act, as amended by Bill 29 (2023, chapter 21), for products offered in Quebec. The availability of replacement parts, repair services, and repairs and maintenance information for Corsair products are outlined below.
| Spare Parts | Corsair does not guarantee the ongoing availability of spare parts. Some parts may be made available at Corsair’s discretion during the warranty period, as provided in the limited warranty terms mentioned below and subject to availability. Corsair does not supply parts directly to consumers and does not support self-installation of internal components. No spare parts are offered outside of the warranty service process. |
| Repair Services | Available during the product’s warranty period as provided under the limited warranty terms. No repair services are available after the warranty expires |
| Repair or Maintenance Information | Corsair does not provide repair instructions, diagnostic software, or tools to consumers. Products are not designed for consumer self-repair. |
However, all Corsair products are covered by Corsair’s standard limited warranty as set out in this warranty document.
Installation:
All repairs, including any replacement of internal components, are performed exclusively by Corsair or its authorized service provider during the warranty period. Customers should not attempt to disassemble or repair products on their own, as doing so may result in safety risks and void the warranty.
Avis de traduction : Pour consulter cette section en français, veuillez cliquer ici.