Migration: Orders Missing From Account

As you’re aware, we’ve recently migrated to a new platform for both our website and the Fanatec Forum.

Currently, the main issue is that orders are not appearing in your account due to the ongoing migration to the Shopify platform. To clarify:

• If you have a current order placed during the transition, rest assured it is confirmed and active. You should see it reflected in your account within the next 24-48 hours. If you DON'T see it within this timeframe please contact support they WILL confirm for you
• Any new orders placed today should immediately appear in your account.
• Importing older orders will take additional time due to several years of historical data. However, your previous orders remain valid and covered by warranty. Our support team still has full visibility on this information on the backend, and we will continue to honor all existing warranties. We don’t want anyone to feel concerned during this transition.

So sorry for any issues during this transition period to this new platform. Don't hesitate to reach out we're here to help!

Thank you for your patience and understanding!