The motor-firmware of my wheel base cannot be updated

In order to cross out an issue on the software side, we recommend performing the following:

Remove any steering wheels from your wheel base.

Make sure to have connected your wheel base directly to a Windows PC via a USB connection cable. 

Do not use a USB hub or a USB extension cable in order to prevent any issues. 

We always recommend plugging the device directly into one of the USB ports located on your PC's motherboard.

Reset your wheel base following the instructions in the tutorial video, which you can view by clicking on this link.

Check for any pending Windows updates. 

These should also be performed if available. 

Make sure to have any antivirus program(s) disabled.

Download and install the latest version of the Fanatec app by following this link.

Open the Firmware Update Manager by clicking on the update tab in the Fanatec app and perform all of the available firmware updates.

Once you have performed the steps listed above, open the Fanatec app again and verify the proper functionality of your device(s).

We also suggest double-checking in game.

If the issue persists, we recommend that you submit a ticket to our technical support team for further assistance.

Note: This troubleshooting article applies to Podium DD, Podium DD1, DD2, Podium Racing Wheel F1, Podium DD1 QR2, DD2 QR2, ClubSport Wheel Base V2.5, CSL Elite Wheel Base+, V1.1, CSL DD, GT DD Pro, CSL DD QR2L and GT DD Pro QR2L.