The Podium DD1 / DD2 / DD1PS4 base is no longer detecting any wheel
In order to cross out an issue on the hardware side, we recommend performing the following:
Inspect the golden connection pins at the back of the steering wheel and check for any broken or missing ones.
You may notice that one of the pins is shorter than the rest.
However, this is normal and by design.
If you have found any kind of damages, take some pictures and submit a ticket to our technical support team for further assistance.
If the pins are fine, please proceed with the next steps.
Detach the Quick Release Hub and reconnect the wheel base main cable.
In the PODIUM DD manual, pages 14 and 15 show the steps for performing this operation.
The manual can be accessed via this link.
Inspect the screws located in and around the connection pins of the steering wheel, and make sure all of the screws are hand-tightened.
To do so, you will need two Allen keys: A 3 mm, and a 2 mm for the center screw.
In the picture linked at the bottom of this article, you’ll be able to see the screws in question, along with the maximum torque that should be applied to them.
On the software side, we recommend the following:
Check for any pending Windows Updates - these should also be performed if available.
Make sure to have your wheel base connected to a Windows PC via a USB connection cable.
Do not use a USB hub or a USB extension cable in order to prevent any issues.
We always recommend plugging the device directly into one of the USB ports located on your PC's motherboard.
Make sure to have any antivirus program(s) disabled.
Download and install the latest version of the Fanatec app by following this link.
Open the Firmware Update Manager by clicking on the update tab in the Fanatec app and perform all of the available firmware updates.
Once you have performed the steps listed above, open the Fanatec app again and verify the proper functionality of your device(s).
We also suggest double-checking in game.
If the issue persists, we recommend that you submit a ticket to our technical support team for further assistance.