The Fanatec app cannot be installed - a message appears stating that an older version is already installed

If you’re unable to install the latest version of the Fanatec app because you keep receiving a message from your PC saying that a version of the app is already installed, please follow the steps below:

Check for any pending Windows updates

If any updates are available, make sure to install them

Reboot your PC

Open "Programs and Features" on your PC

Uninstall Driving Coach AI software Track Titan or Trophi AI

Uninstall Eclipse Mosquitto "MQTT"

Restart your PC

After the restart, open "Programs and Features" again and try to uninstall the Fanatec app

If the uninstallation is successful, please restart your PC again

Download and install the latest version of the Fanatec app using this link

After the installation is complete, restart your PC

Then open the Fanatec app and verify the proper functionality of your device(s).

If the issue persists, we recommend that you submit a ticket to our technical support team for further assistance.