I received the wrong item – What to do next
If you received the wrong item, we’ll help make it right as quickly as possible.
STEP 01: DOUBLE-CHECK YOUR ORDER
Before submitting a claim, please:
- Compare the item you received with your order confirmation email.
- Make sure it wasn’t a variation (color, button style, etc.) you selected during customization, if you had your product customized.
- For bundles or accessories, confirm each included item.
Sometimes what you ordered may look slightly different due to lighting or model updates. When in doubt, we’ll check for you!
STEP 02: TAKE A FEW CLEAR PHOTOS
To speed things up, please take:
- A clear photo of the wrong item you received.
- A photo of the packing slip (if included in the box).
- The shipping label on the box.
These images help us verify and correct the mistake quickly.
STEP 03: CONTACT SUPPORT
Reach out to us and include:
- Your Order Number.
- A brief explanation of what’s wrong.
- The photos mentioned above.
We’ll review everything and let you know the next steps to resolve the issue.
WHAT HAPPENS NEXT?
Once we verify and confirm the information, we’ll:
- Ship the correct item to you (if in stock).
- Provide return instructions for the incorrect item (if needed).
- Keep you updated every step of the way.
There’s no need to place a new order, we’ll handle it for you!
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