ClubSport Shifter SQ feels loose

We can assume that your ClubSport Shifter SQ (V1.5) shifter is lacking some mechanical resistance and therefore is described to feel a little loose. The shifter offers adjustable shift feeling and resistance, which allows you to customize the stiffness and responsiveness according to your preference.

Please try to adjust the "Shift Resistance" as shown in the QuickGuide:

If this does not resolved your issue please file a new support ticket, that describes the problem as precisely as possible, including all symptoms you observe that deviate from the normal, expected behavior. It is extremely important that you specify (again) the exact product name in questions like this.