Logo
Back to Fanatec.com Contact Us
Sign in
Search the Knowledge Base
(two attachments required : please submit an image of the part number located on the item, and an image of proof of purchase)
Waiting for warehouse to restock and reserve.
Warehouse has begun packing process.
Package ready for handoff to shipping service.
The package has been handed to the shipping carrier.
Package has been delivered to customer.
Return package opened at warehouse and entered into system.
Refund has been paid.
Waiting for backordered items/Waiting for system to be manufactured/Waiting for Advanced RMA payment.
Inventory has been confirmed and reserved.
Item line in order has been cancelled.
(two attachments required : please submit an image of the part number located on the item, and an image of proof of purchase)
  1. Fanatec Support
  2. Technical Support
  3. General Topics

Menu

General Topics

Find detailed articles about common issues.

  • Fanatec Documentation Archive
  • XBOX Series X
  • Which products is the Podium Kill Switch compatible with?
  • Where can I find my tracking number?
  • What prices are reflected in the EU webshop?
  • What is the Fanatec App?
  • What does XBOX-Ready mean?
  • What does PS-Ready mean?
  • What are Wheel Bases?
  • Steering wheel is not detected on a PODIUM DD wheel base
  • Steering wheel cannot be removed (QR2)
  • Sleeve gets stuck (QR2)
  • Self Help - XBOX buttons caps broken
  • Self Help - Wheel base is spontaneously switching between XBOX and PC modes
  • Self Help - Wheel base is powering on - Loud noise coming from the cooling fan
  • Self Help - Wheel base is not recognized by a PlayStation 4 or 5
  • Self Help - Wheel base fails to initialize properly - Power button blinking red, 3 yellow LEDs are illuminated
  • Self Help - Wheel base does not power on - Power supply LED is illuminated
  • Self Help - Wheel Base wechselt spontan von XBOX-Modus zu PC-Modus
  • Self Help - Wheel Base startet aber der Lüfter macht sehr laute Geräusche
  • Self Help - Wheel Base is no longer recognized after performing a firmware update
  • Self Help - Unusual noise coming from the wheel base while turning
  • Self Help - USB C connector coming out of its socket
  • Self Help - U.P.D. is shown on the segment display
  • Self Help - Toggle switch broken
  • Self Help - Thumb encoder broken
  • Self Help - The wheel base powers on in ‘UPDATE MODE - Wireless Quick Release’ - Initialization process is not possible
  • Self Help - The wheel base is turning off during use (The LED on the PSU seems to be dimming)
  • Self Help - The steering wheel cannot be detached from the PODIUM DD QR Base-Side or it is too difficult to remove it
  • Self Help - The power port on my Wheel Base is loose
  • Next ›
  • Last »

COMPANY

  • Blog
  • Forum
  • Fanatec Explorer
  • Fanatec Affiliate Program
  • About Us
  • Contact Us

INFORMATION

  • Battery Regulations
  • Fanatec Consumer Guarantee
  • Shipping & Delivery
  • Return Policy
  • Package Regulations
  • Trademark & Copyright
  • Statement for Specified Commercial Transactions

ABOUT US

Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators.
Deutsch Français 日本語
Copyright © 2025 Fanatec
Privacy Policy
Imprint
Terms & Conditions
Deutsch Français 日本語