Self Help - Steering wheel is showing inputs without any buttons pressed

In order to cross out an issue on the hardware side, we recommend performing the following:

1. Inspect the screws located in and around the connection pins, and make sure all of the screws are hand-tightened. To do so, you will need two Allen keys: A 3 mm, and a 2 mm for the center screw. On the following picture, you will be able to see the screws in question, along with the maximum torque that should be applied to the screws:

→ (ATTACH FILE HERE!)

2. Check for any pending Windows updates. These should also be performed if available.

3. Make sure to have your wheel base connected to a Windows PC via a USB connection cable. Do not use a USB hub or a USB extension cable, in order to prevent any issues. We always recommend plugging the device directly to one of the USB ports located on your PC's motherboard!

4. Make sure to have any antivirus program(s) disabled before installing the latest Fanatec Driver Package.

5. Download and install the latest Fanatec Driver Package. You can install the latest Fanatec Driver Package via this link.

6. Open the Firmware Update Manager by clicking on the update tab in the Fanatec Control Panel, and perform all of the available firmware updates.

7. Once you have performed the steps listed above, open the Fanatec Control Panel, and verify the proper functionality of your device(s).

In case the issue persists, we advise opening a support ticket. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information:

- Did the issue occur out of the box?

- Does a specific sequence of events need to happen for the issue to appear?

- Does the issue happen after a change in your setup, such as upgrading or replacing existing software or hardware?

- Which Fanatec Driver Package and firmware versions are currently installed? You can find the version numbers on the bottom left hand-side of the Fanatec Control Panel.

- Have you tried using an older driver and the included firmware files? If not, follow this link for alternative driver packages.

- Does this also happens with other steering wheels?

- A short video illustrating the issue.

- Provide us with a picture showing the connection pins on the back side of the steering wheel.