Self Help - Wheel Base is no longer recognized after performing a firmware update

In order to cross out an issue on the hardware side, we recommend performing the following:

1. Remove any steering wheels from your wheel base.

2. Check the USB port on the back side of the wheel base, as well as the USB cable, for any damages.

3. Make sure that the wheel base is not connected via USB hubs or extension cables. Either of these can affect the connectivity of the wheel base to the console or PC. We always recommend plugging the USB cable directly into the main board of your PC.

On the software side, we recommend checking the following:

4. In case there are no visible hardware issue, try to start the wheel base in its bootloader mode. To enter the bootloader mode, press and hold the power button for 8 seconds while the wheel base is connected via USB to a Windows PC with the Fanatec driver installed. The Firmware Updater will then show up on the screen, and the update can be performed. When this is done, try and power on the wheel base once again.

In case the issue persists, we advise opening a support ticket. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information:

- Did the issue occur out of the box?

- A short video illustrating the issue.