Steering wheel is not detected on a PODIUM DD wheel base

In order to cross out an issue on the hardware side, we recommend performing the following:

1. Detach the Quick Release Hub and re-connect the wheel base main cable. In the Podium Wheel Base DD1 manual, on page 14 and 15, you will find the steps showing how to perform the operation. Note, these instructions are also valid for the Podium DD2 and the Podium Racing Wheel F1!

3. Inspect the screws located in and around the connection pins of the steering wheel, and make sure all of the screws are hand-tightened.

To do so, you will need two Allen keys: A 3 mm, and a 2 mm for the center screw. In the following picture, you will be able to see the screws in question, along with the maximum torque that should be applied to the screws:

→ (ATTACH FILE HERE!)

3. Check for any pending Windows updates. These should also be performed if available.

4. Make sure to have your wheel base connected to a Windows PC via a USB connection cable. Do not use a USB hub or a USB extension cable, in order to prevent any issues. We always recommend plugging the device directly to one of the USB ports located on your PC's motherboard!

5. Make sure to have any antivirus program(s) disabled before installing the latest Fanatec Driver Package.

6. Download and install the latest Fanatec Driver Package. You can install the latest Fanatec Driver Package via this link.

7. Open the Firmware Update Manager by clicking on the update tab in the Fanatec Control Panel, and perform all of the available firmware updates.

8. Once you have performed the steps listed above, open the Fanatec Control Panel, and verify the proper functionality of your device(s).

In case the issue persists, we advise opening a support ticket. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information:

- Did the issue occur out of the box?

- Does the issue happen after a change in your setup, such as upgrading or replacing existing software or hardware?

- A short video illustrating the issue.

- Test the wheel base with other steering wheels, if available.