General Topics
- My order has still not been delivered.
- My order is not yet shipped. One of the items I ordered is currently showing out of stock on the website. I wanted to know if that means my order will be affected or not?
- My order was shipped to the wrong address
- Can I order on Fanatec.com from New Zealand?
- Received wrong steering wheel in my bundle purchase. I ordered a CSL steering wheel BMW in my bundle and received the CSL Steering Wheel P1V2.
- The ClubSport Steering Wheel Formula V2.5 is sold out. Will you restock before Christmas?
- The question was whether there was any discount if you bought multiple sets of steering wheel with pedals?
- Today I received a total of 3 packages 1 of them got returned to sender. What are my options to receive the returned item?
- UPS says its coming on Monday, but fanatec website says "handover to warehouse". When exactly is my delivery?
- We ordered an item and received an incorrect one. We need to exchange please!
- What are fanatecs bank transfer details?
- What do we do if the parcels were delivered to the wrong address?
- What happens to the price if not all products are on stock but a special offer applies only if I buy a Wheel Base along with a Steering Wheel and Pedals?
- What is an HS code/commodity number ?
- What is the difference between the HS code and HTS code ?
- When is payment due for a pre-order item?
- When will a product be back in stock?
- Where can i check fedex claim result
- Where can i find my customer number
- Where can I use my iRacing voucher?
- Where i Can find my voucher?
- Where is my tracking number?
- Where to find the iracing voucher after i bought it
- Will I get my stuff cheaper if I invest more than 2000$ with my order?
- According to the proof of delivery, it says "customer encountered and delivered," but I have not received anything. What can I do?
- I’m looking for a good/official reseller/distributor of Fanatec products in Malaysia. I have the proper GT cockpit and PC.
- What does Preorder mean?
- I am unable to receive packages at my house. What delivery options are available?
- Will my refund be for the full amount in my currency?
- Are there any import charges or customs if I order from outside the EU?