Logo
Back to Fanatec.com Contact Us
Sign in
Search the Knowledge Base
(two attachments required : please submit an image of the part number located on the item, and an image of proof of purchase)
Waiting for warehouse to restock and reserve.
Warehouse has begun packing process.
Package ready for handoff to shipping service.
The package has been handed to the shipping carrier.
Package has been delivered to customer.
Return package opened at warehouse and entered into system.
Refund has been paid.
Waiting for backordered items/Waiting for system to be manufactured/Waiting for Advanced RMA payment.
Inventory has been confirmed and reserved.
Item line in order has been cancelled.
(two attachments required : please submit an image of the part number located on the item, and an image of proof of purchase)
  1. Fanatec Support
  2. Customer Service
  3. General Topics

Menu

General Topics

  • I've recently placed the order and have regrets about the wheel that I bought and QR1. I'd like to return these and get a QR2 wheel. How long does the return process usually take?
  • In my Fanatec account I can see it is still under \"Handover to warehouse\" and has not been shipped.
  • Is it possible to modify a Bundle?
  • Living in EU and order from US website
  • Looking for refund of $20 for next delivery that I did not get on time that I paid for.
  • My order has still not been delivered.
  • My order is not yet shipped. One of the items I ordered is currently showing out of stock on the website. I wanted to know if that means my order will be affected or not?
  • My order was shipped to the wrong address
  • Can I order on Fanatec.com from New Zealand?
  • Received wrong steering wheel in my bundle purchase. I ordered a CSL steering wheel BMW in my bundle and received the CSL Steering Wheel P1V2.
  • The ClubSport Steering Wheel Formula V2.5 is sold out. Will you restock before Christmas?
  • The question was whether there was any discount if you bought multiple sets of steering wheel with pedals?
  • Today I received a total of 3 packages 1 of them got returned to sender. What are my options to receive the returned item?
  • UPS says its coming on Monday, but fanatec website says "handover to warehouse". When exactly is my delivery?
  • We ordered an item and received an incorrect one. We need to exchange please!
  • What are fanatecs bank transfer details?
  • What do we do if the parcels were delivered to the wrong address?
  • What happens to the price if not all products are on stock but a special offer applies only if I buy a Wheel Base along with a Steering Wheel and Pedals?
  • What is an HS code/commodity number ?
  • What is the difference between the HS code and HTS code ?
  • When is payment due for a pre-order item?
  • When will a product be back in stock?
  • Where can i check fedex claim result
  • Where can i find my customer number
  • Where can I use my iRacing voucher?
  • Where i Can find my voucher?
  • Where is my tracking number?
  • Where to find the iracing voucher after i bought it
  • Will I get my stuff cheaper if I invest more than 2000$ with my order?
  • According to the proof of delivery, it says "customer encountered and delivered," but I have not received anything. What can I do?
  • « First
  • ‹ Previous
  • Next ›
  • Last »

COMPANY

  • Blog
  • Forum
  • Fanatec Explorer
  • Fanatec Affiliate Program
  • About Us
  • Contact Us

INFORMATION

  • Battery Regulations
  • Fanatec Consumer Guarantee
  • Shipping & Delivery
  • Return Policy
  • Package Regulations
  • Trademark & Copyright
  • Statement for Specified Commercial Transactions

ABOUT US

Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators.
Deutsch Français 日本語
Copyright © 2025 Fanatec
Privacy Policy
Imprint
Terms & Conditions
Deutsch Français 日本語